Xiaomi TV refuses to connect to the play store

by YeledCenter

Hi, my friend's Xiaomi TV says that the internet is offline when trying to update/install apps. The internet is working on Netflix and YouTube. It also says that it has a google account, but when opening the account list, it's empty. What can I do?

The Tv's running Android 9 and refuses to update.

jackpee18

Restart the box. Sometimes that helps. If that fails then reset the box. You do that thru the settings.