Storage Issue - Unable to Remove Apps or Factory Reset

by LawnDuty-JudgeJudy

I have a Hisense H8F65 - Android TV will boot up, but then immediately starts throwing error dialogs saying all sorts of processes are crashing (Storage, acore, Android Home, etc). It gives me the “Storage is low” dialog as well.

ATV won’t execute the Clear Cache command. It just clicks and does nothing. It will also not uninstall apps. The UI pops up to confirm uninstall, but then the apps just reappear. I have tried booting into Safe Mode, but it won’t. It seems like something is eating up storage which prevents ATV from writing to memory. After rebooting, all changes that were made while the TV was on are reverted, not to defaults, but to the state they were in prior to this storage issue.

Same thing happens when I do a factory reset. The UI displays confirming reset, but then the reboot step of the reset causes the TV to revert back to that last state.

I’ve done an “unprotected reset” from the “secret factory service menu” - again, just reverted to the previous state.

I’ve tried the manufacturer’s forced firmware update via USB stick procedure. It will not enter the update state from boot (holding power button with USB in). It recognizes an update from within the ATV Settings, however, part of the update process is a reboot which then just restores the previous state.

I’ve tried adding a USB Drive to add additional storage. It appears to work, allows me to move apps, but then ATV will crash and reboot - previous state. Now the USB drive only has 17MB available, but when examined on a computer, has no additional files…

I’ve tried enabling debugging over USB and connected via ADB, however, the device is never recognized. ADB over Wi-Fi is actively refused.

Basically it seems like changes are being “journaled”, but the storage transactions are unable to be committed. Therefore, storage is essentially volatile.

I literally have run out of ideas on how to debug. Is there some way to wipe the drive so I can at least try a fresh reinstall?

esprit576

you have some apps that are installed in ( roots ) you have to uninstall them first

pepetolueno

Did you ever figured this out? My H8F failed the same way today out of nowhere. It went from 1.7Gb to 0 space available, won't let me uninstall apps, won't let me factory reset, won't let me clear any installed packages via adb.

The only thing I haven't tried yet is flashing the firmware from a USB stick but your post suggests that won't work either.