Cannot find Talkback on Android TV 10

by SimsHS

I just purchased a Philips TV (model 50PUS7906/12) for my blind father, specifically for the Talkback feature on Android TV. I ordered it online, so I couldn't check, but my friend with an older model has that feature.

I went through every menu for an hour and couldn't find the feature. Every guide tells me to go to the Accessibility menu, then the Captions or Talkback submenu, but I don't have those on my TV. I went to Play Store and installed the Android Accessibility Suite, which shows a screenshot of that menu, but it still doesn't appear on my TV.

I'm thinking that this is an issue with Android TV 10 and that I should return the TV for an older model with Android TV 9. Does anyone have a better idea?

shapelesswater

Did the TV not come with a manual? Edit: actually thinking about it I don’t know if the manual covers much these days other than the buttons on the remote. Surely it has it on there somewhere, I want to say it’s a button on the remote that brings up a menu when your watching something

BoingyBingyBung

My Sony TV has Android 10. The TalkBack settings are under Settings->System->Accessibility->TalkBack. If it's not there, you might also have a shortcut to enable it -- try holding down the Mute button for 5 seconds. I'm not sure if that shortcut is Sony-specific or part of stock Android.

julber0408

Did you find a solution? I have the same problem

Sweaty_Mulberry_1886

God I have the same issue! I still can't find the damned thing. And apparently I turned it on too... WTF?