I just received my MECOOL KM6 Deluxe box 5 days ago and I find out that the device will not awake from sleep/suspend mode with the remote control and it won’t power on with a remote, I tried leaving emails to Mecool’s official website requesting a firmware update but they haven’t responded in 3 days. Has anyone had a issue like this? Thanks in advance!
Strange, I just tested my KM6 Deluxe box and it booted right up. The light on the front was red, and when I clicked the power button on the remote, it powered straight into the home screen.
I am running a firmware that Mecool emailed me back in Feb. 2021. That firmware corrected the (HDR) always ON issue.
can mecool km6 watch netflix 4k?
Hi Friend! I have the same problem as you, Did you have the opportunity to fix it? I'm loonking for a solution but I dont find anything and the shop doesn't give me any useful solution. Thanks! :)
You're wasting your time, they may be the best OEM when it comes to launching new devices every year BUT they are still the worst when it comes to release firmware updates to fix bugs and issues.
You have two options, to keep trying to get in contact with them or ask for a refund, I really don't want to recommend them anymore but what I'm going to do from now on is to warn those who wish to buy them.