Hey,
I own a Sony KD-43XE8004 tv and I decided today I'd have a look at the games via the Google play app, however when trying to preview the games all I get is a still image.
The only way I've found around this (which isn't ideal) is to reset the app back to factory settings and then I can view the video if I watch it via YouTube (a pop-up comes up asking if I'd like to when I click on the preview)... once it updates though back to the latest Google Play app it goes back to not working. I've tried clearing the cache and data but this makes no difference.
So my only solution is to revert the app to the factory settings and then turn off auto update.
I have contacted Google, they've said it's not a problem from their end and to contact Sony.... I have a feeling though that if I do contact Sony they will say it's not their app and to contact Google.
Anyway has anyone else had this issue or kmnow a better way around it? It's not a major issue, it's just an inconvenience more than anything that it doesn't work as it should.
Thanks,
Ellie
So just to update on this, I contacted Sony and much to my surprise (not) after going through a few steps with me - unplugging everything from my tv, unplugging the tv from the mains and switching it back on and then clearing all of cache from all apps, the issue still persists. She said the next thing we could try would be to reset my tv… but I wasn’t keen on that as I’m pretty sure the issue was present before my last reset as I had to reset for another reason now fixed a few weeks back, and as she agreed that it was an issue with the app not the tv.
So back to Google I went, explained that I’d done as they’d asked, only to be told again not an issue their end 🤦♂️
So unless anyone has any suggestions or if someone can comment to tell me they have the same issue.. I think it’s either a case of reverting the Google Play Store App to its factory settings and turning off auto updates or painfully waiting until they update the app.
Thanks,
Ellie