Sony Bravia Date/Time Issue

by MrMERoberts

Hello All

Model: Sony Bravia KD65-XE7002

I've had this tv 3-4 years and all of a sudden it has decided that it doesn't want to give internet access. It will discover the wifi and/or ethernet cable, just not allow internet access. Netflix will work without a problem, Firestick does not.

I have scoured the internet and found that this issue seems to be resolved with the date/time is incorrect compared to internet-based clocks (such as phone, laptop, etc) and that by turning it to manual and then auto, it will fix it. This does not work for me.

When switching to auto the greyed out date/time remains at 01-Jan-2017 and won't switch over, presumably because it isn't getting internet access, even after I have first gone to manually set the date/time to be the same as my wireless laptop and when I've just turned it off and on.

Does anyone have a solution to this please? How can I get the internet access to the tv so that it can calibrate to the clock?
I have done factory reset at least twice, I have connected wireless and wired. All other devices (wireless or wired) are able to connect to our Sky router and have full internet access with no problem. I have done a hard reset. I have unplugged it and left it off overnight.

My wife wants to buy a new tv (not an option). I just want to watch the England game tonight and we both want to avoid the kids having a meltdown.

Appreciate the help. I am at work right now but will try any and all ideas when I get home after 3pm.

crush11111989

Same TV, Same issue.

Remind Me! 2 days

Opspin

I’m sorry you’re having trouble. I too want to see the game.

From my general computer knowledge, I would say that there’s a small little known rechargeable battery sitting somewhere probably not very accessibly without taking your tv more or less apart. The battery’s job is to keep the time, even if the TV gets disconnected from power, so when you turn it on again, it’ll still display the correct time.

You know how your oven or microwave shows a blinking 12:00 when power is restored after an outage? Your TV generally doesn’t do that.

Now however, it appears that the battery (or capacitor?) has been fried, and so your tv resets the time to whatever time it regards as “zero”.

This is an issue because the internet relies on a bunch of certificates, and those all fail because your tv has the wrong time and the certificates expire, I don’t know if your tv has certificates that other parts of the internet checks or vice versa. This happens mostly in the background, and because of the technical nature of certificates that no normal person wants to deal with, it’s mostly hidden away from consumers.

So, try and set the correct time and see if it works, if you’re allowed to, don’t turn off the tv, as it’ll likely reset the time, and see if you can get on. If not, maybe it’s about time you listen to your wife?

Take her advice, get a nice big new tv. I’m a little jealous, you potentially get to have the day off, and then you get to go to the electronics store, get the biggest tv they have, I got a 2017 Sony A1 with “acoustic surface” meaning there are 2 or 4 actuators which literally vibrate the television’s panel, in turn creating treble and mid-range audio.

My tv lacks Airplay 2 and HomeKit integration though. probably a bunch of other fancy shit too. You could potentially do a quick search on the internet (I recommend Flatpanels then get a brand new tv (don’t forget a swivel arm for your wall) then you get to have a beer and use power tools, clean it all up nicely and then spend the rest of the evening before the game, tweaking your new tv. Install a few apps, uninstall a few annoying ones.

Don’t forget to thank your wife for the suggestion, get her some flowers, and be sure to set up Netflix and Disney+ so she can easily use it. As well as Spotify/Apple Music. Maybe try tv+ there are some amazing shows that you’ll both enjoy! And install Stadia for Android tv so you and the kids can play some games.

Then invite a few mates over, be sure to warn the wife so she has a chance to clean (it appears to be something that’s important according to my wife, even if my mates don’t care and yours don’t either) get some chips and beers, and have a blast of a game, or don’t, because I certainly hope my team beats your team! ;)

At least then you’ll still have a fancy new tv!

FreeLighter

Had the same issue. I changed my TV's location to a neighbouring country with the same time zone and let it auto set. Worked for a while. It happened again, then I factory reset the TV and used the settings I originally used. It's been working fine for quite a while now.

[deleted]

any updates on this? I am facing the same problem. (43x75)