No HDR support on Amazon Prime video? (Google TV)?

by SupposablyAtTheZoo

I've got a Sony Bravia HDR 4k tv with Google TV, which should be able to do everything Android tv does.

When playing HDR content on Netflix, it shows a HDR icon in my settings, and gives me more settings because the content is also Dolby Vision.

I'm guessing prime video on Android tv doesn't support Dolby Vision because it's not mentioned anywhere. But even on HDR content (HDR10 I guess?) I don't think HDR is working.

There's no HDR icon in the picture settings, and it's clearly much less bright and less contrast in the blacks etc. If I open the same movie in a different way, it does show the icon in settings and looks so much better.

How can I get HDR content working on prime? It does show the icon on the actual movie, just not in the tv settings.

Thanks!

Update:

Called Prime video support.

They knew about the problem, they've passed it along to the devs, but they had already done that many times before, the problem is know.

She said it might have to do with covid, they put the quality a bit lower because of many people streaming at the same time.

She also said it might not have to do with covid at all.

Basically she would pass it along. Fix eta: unknown. Asked if I could contact the devs, nope.

Great! :( back to Netlix for me.

InflationOver3288

Has anyone faced issue on Disney Plus as well. Android 11 4k tv only plays 1080p. Prime Video only plays non HDR and some UHD content.

thecraigmcrae

I've got this problem on my Phillips Android TV. 4k oled and when it works it's great, but prime is awful. Works best with a fire sick plugged in, it won't even support Atmos on the Android app but will with the stick. Other apps are fine, prime video is the culprit.

dagrim1

Yeah, prime experience has been pretty crappy here as well...

The app on androidtv sucks pretty hard so far: Rewinding and fast forward often breaks playback needing me to restart the video, HDR/video quality is very crappy (philips 4k android tv recent model), strange sound issues (though this could be a tv thing, only happens on prime though), etc.

Got a subscription because of wheel of time + cheap but if it costed more I'd have cancelled it already. Wish there was a way to change video quality on androidtv.

SupposablyAtTheZoo

Update: TV shows (the grand tour) do show 4k hdr (including the icon in settings), on my tv app.

Prime video via different method (settop box, much worse experience) does show hdr, both on the grand tour AND on movies.

So the android app only doesn't give me hdr on movies. Very strange right?