Hbo max and disney+ not compatible with home theater headphones?

by Habanero_Grande

So I recently bought a pair of sennheiser home theater headphones. I was extremely excited to watch godzilla vs. kong with these new headphones, but to my disappointment the headphones seem to not be compatible with the app. I tried other apps and as of now it seems like the only other app that is not compatible with my headphones is disney+. I saw a few other posts stating the same issues, but no clear way on how to fix it. Are these apps just not compatible with headphones? Or is there some sort of workaround? Thank you in advance for the feedback

Seventh_Letter

what codecs do the Sennheisers use?

kyletisforthe

I’ve had that problem. On the shield I would go into audio and just output stereo instead of 5.1 of whatever. Sucks but I had to do that out it would just play through my av system instead of my headphones.

latinriky78

Q: Do they decode any Dolby codec?

timeforaroast

I have the same ones. Never tried max or Disney + but now that you mention this. Will have to check

Korbben21

I had a similar issue with Prime Video (different headphones though) and the only way I could get it to work with the TV was cast the app from my phone as opposed to on the device itself. Weird and annoying but it worked.

syn2083

What TV do you have? The optical output should work fine unless the tv is just not sending the signal when it's a digital source (dolby atmos, dtsx etc)

You would not want to select a headphone option from the tv as the audio output type if possible, let it go as audio out and then it's an optical connection so the headphones can't know whether it was originally atmos or whatever.

Typically though newer tvs make some distinction between digital output and pcm, so if you can share the tv maybe we can help figure out the settings.

I would wager this is due to the tv not outputting rather than the base not being able to use.

jarage00

How are the connected to your TV for regular audio and for the headphones? There may be a setting to switch which output you use on the TV.