Can't download or update apps in Play Store

by Audiosleef

I'm at my wits end. I have been trying to download or update an app on my Philips Android TV (55PUS6501) for two hours now. I have:

Force stopped, cleared cache and data of the store and store services.

Reverted the play store to the original version

Changed the network to my Wi-Fi.

Unplugged the tv and waited 2 mins to clear the cache.

And yet, it still remains stuck on the "downloading" or "updating" part without making any actual progress. Does anyone, for the love of God, have any idea how to fix this?

Edit: Found it!

I actually did a factory reset and this did not fix it. But then I disconnected the ethernet cable and switched to my wifi hotspot which uses 4g. Appearantly, even though I Selected the wifi network, the tv Will still use cable when available. And appearantly, Google play can't update on my network for some reason. Might have something to do with the DNS routing of my Pi-hole. So anyway, if you read this future fellow clueless internet goer, try the above!

beerman_uk

If you have auto updates turned off try turning them back on. I had the same issue on my Philips and turning auto updates back on worked for me

JimDiego

Have you done any sideloading and have left the the "Unknown Sources" option toggled to On? (Should be in the Security & Restrictions tab).

I had this same issue on my Nvidia Shield and once I turned off the allow "Unknown Sources" option I was able to update my apps.

alexg_7

I have this same issue with my chromecast google tv device. The Android System Webview app won't update. Will disconnecting the ethernet cable and updating through wifi fix this? EDIT: I turned off “install from unknown sources” and turned off “developer options” and my app finally updated. Not sure which setting fixed the issue or if it was a combination of turning off both.

hexosecs

A factory reset might be in order after an update.