Intermittent sound issue with new TCL Android TV

by Jay_Dub_daddy

I recently purchased a 65in TCL Android TV, and it seems to have an audio processing issue. Randomly the sound will cut out for less than a second. It happens with audio primarily coming out of the tv as well as with audio going to a soundbar via optical. Anyone ever come across this type of issue?

Edit: a word

tonycocacola

I had a problem with 5.1 sound on Disney plus, had to update the firmware to resolve it. Took a while to find it, think I ended up on Danish or Norwegian TCL site, but I'd give that a go first.

GBLucca

I have the same problem only on HDMI input. Did you ever find a solution?

Exoplanet69

I have the 55C715 and have the same issues both from the HDMI to my Soundbar and Bluetooth to my headphones. It's extremely annoying.

Jay_Dub_daddy

I found the solution to my problem. The audio issue was only cropping up when using my Xbox One. I changed the resolution from 720p to 1080p, and I haven't had issues since. Try adjusting resolution on whatever device is hooked up to the TV.