Purple screen when trying to view Dolby Vision HDR movie.

by darkherodan

So I tried to watch Ready Player One in 4k HDR on my new TCL 43S434 using Google Play Movies & TV. Running the latest updated version of Android TV. It detects Dolby Vision and plays it using that. Issue is that the screen is a purple color and stays that way. The movie plays, I can hear sound and the music from the beginning intro credits.

Thinking I may have an issue with playing HDR movies in general I tried another movie that's 4k and HDR, The Predator(yea, I know), and it works fine and looks great, the TV identifies it as HDR10. The only difference is Ready Player One is the only 4k HDR movie I have that has Dolby Vision. It has the purple screen issue. Other HDR movies do not.

Is there a way to disable Dolby Vision and force HDR10? Or is there something else I can do? The TV itself is great and I like Android TV so far.

Thanks for any help that is provided.

Ramietoes

Same problem for me as well. Did you solve this?

DamianPBNJ

Same issue tonight- TCL 4-Series, Dolby turns on when I start the movie in Google Movies and TV, get a purple screen and sound.