Hi everyone,

I have been using the NVIDIA Shield for years now. Yesterday out of nowhere I went to watch YouTube and it said “login”, I thought weird but ok. I click on “log in” and the screen goes dim for a second and then just goes back to the same screen “log in”. I went into Settings and accounts and my google account is not there and when I click Add Account I can only add “shield” and “NVIDIA”. I clicked on the assistant and it said to log in and clicking on it does nothing. I went to the App Store and it says log in and clicking on it does nothing. I went to system apps and cleared data for “Google”, but nothing changed. I have no idea why this happened or how to fix it. But there is no way to log into a google account. Any ideas short of a factory reset? Thanks!