When I try to play something on prime video on my TIVO Stream 4k or my new Chromecast (2020), I get this error message: "We're unable to load the page. Go to home or close and reopen the Prime Video app to retry.". I have tired unplugging the device, clearing data on the app, uninstalling the app, combinations of all of the above, and standing on one foot. Does anyone have any tips. My phone says that my internet speed is 350 Mbps + so I do not think that is the issue.
Did you ever find a fix? I just got a new CCGTV dongle and getting the same type of error "Problem occurred. We're unable to load the page. Go to Home or close and reopen the Prime Video app to retry"
So here is the latest that I have on this. The problem affects multiple tvs with multiple set ups. BUT. I put a new Yamaha yas109 sound bar between the devices and the tv and all of the sudden prime video works. I remove the sound bar from the equation and it doesn't work. Wierd.
I have found a "fix" for my Chromecast. If I unplug it, prime video will work immediately after it is plugged in. When I try to use it later it won't work.
Same for me. The updates were breaking the app. I had to turn off updates in the google app store and for the prime app I had the option to uninstall update, did that and then it worked.