I've got this TV last week. It worked fine for a week and now I'm getting this issue. And I'm seriously considering just sending it back.
It turns on works as expected for a couple of minutes and then it gets just stuck and doesn't respond to anything. Until you unplug it and wait a couple of minutes and plug it in again... And then it starts all over again.
I've tried everything... Factory reset, updates(thinking it might be trying to update the software on the background and getting stuck) , unplugged everything, disconnected the Internet.... Nothing worked and I'm officially open for suggestions.
I appreciate every bit of help or any suggestions you have.
update The issue seems to be caused by one of the HDMI ports. hopefully it keeps working.
Do you have anything plugged into the Arc HDMI? Mine freezes sometimes if I have anything plugged in there. Something locks it all up.