Disney+ on my Philips television has big issues with loading all the tiles.

by Knotebrett

So I have just closed a chat with Disney+ regarding my issue. We went a long way in basic troubleshooting, like not only power of my TV, but also unplug and drain power. The app is version 1.9.1 and just got released in Norway. No issues on my phone, but big issues on my TV. The app has been force closed, data removed and app uninstalled and reinstalled multiple times. Same issue.

The issue is as follows. You open the app, choose your profile and boom – you've got your front page / dashboard with all tiles loading. Just below the banner, you have Disney, Pixar, Marwel, Star Wars and National Geographics. If you enter one of them, the first row of tiles load. After a few seconds the second row of tiles follow. Then it's over. Nothing more loads and you cannot watch anything below the second row.

One solution so far is to force close the app, open the app, choose profile, pick for instance Disney and just in the split second you press OK to enter Disney... You press down multiple times until you reach the bottom row before it is done loading anything. Then every row is OK as long as you don't go back to the front page and back into Disney. If you go back to the front page and choose Pixar, you immediately have to click down multiple times before it actually has started loading anything. You need to be at the bottom when it loads or you will just get the first and maybe the second row (both visible just by entering).

Anyone else with Android TV has this issue? My Android version is 8.0.0.

Vikingbeard73

I have the exact same issue on a Sony Android TV.

asng

Weird. Fine on mine.

Any filtering on your router that might be causing issues?