Sony X950H Intermittent Crackling/Popping Sound

by nismo9132

Hi everyone,

I purchased this Sony a few weeks back and noticed that it has been making this cracking/popping noise from the TV speakers intermittently since I set it up. Any idea as to whether or not this is normal? I read a few posts on here about the X950G doing this after a software update, but couldn't find anything on the X950H. It happens just cycling through the Android TV menu options, but doesn't do it when playing content (aside from with some devices using Apple AirPlay). Trying to figure out whether I should exchange this TV for another since it's a bit annoying, but I don't want to go through the hassle since it's VESA mounted if this is "normal."

Video of sound on Youtube: https://youtu.be/x_8XHToexHY?t=33

Starting at 0:33, there are two concurrent pops when switching between "Audio System" and "TV Speakers" which is the most reliable way I've found to reproduce the noise.

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Thanks!

le_homme_qui_rit

I have the largely crappier X800H (bought 2 weeks ago as a factory refurb) and I don't have this problem. I'd be raising it with Sony.

nismo9132

Figured I'd post back after getting a new TV (exchanged at my local retail store). The new one has the latest firmware and a July 2020 build date (compared to previous TV's June 2020 build date) and it has the same crackle/popping sound. It seems like it's less pronounced when using AirPlay than with the previous TV though. I think it may be the speakers so I'm going to experiment with connecting a sound bar or headphones to the aux jack to see if it still happens. Worst case, maybe I just need to get a sound bar to get it to go away.