TCL Freeview Play TV Guide Jumps Back After 15 Seconds

by oigia

Hi everyone,

I recently bought a TCL 55EC788 it's working quite well but when you want to watch live TV it uses the TV Guide app from Freeview Play. When you scroll in any direction you have about 15 Seconds before it jumps back to the channel you're currently on.

I'm wondering what I can do, I'm thinking at the moment -

Try and install YouView and see if that app works, if there is a way to side load it.
Use my HDHomerun and use that app or Live Channels from Google. The reason why I'm not sure about this one is I have a HDHomerun for my Plex server and it always seemed a bit slow for live TV through Plex.

Just wondering if anyone can help or has had this issue too. I'm going to ring TCL to see what they say too.

I'm based in the UK just incase that changes anything!

Thanks

ubuntuai

Do you press enter after scrolling? In my experience if I don't press enter after any rw/ff scroll, my TCL TV jumps back.

Key-Nefariousness188

try updating your tv through local usb update worked for me find your model here https://tclnordic.zendesk.com/hc/en-us/articles/360012806599-TCL-TV-software-downloads

then follow the steps

usb bigger than 4gb formatted fat or fat32

downloads update for your model of tv

unpack/unzip the zip file

enter the file you just unzipped will see another zip file inside do not unzip that but copy or drag that zip file to usb

plug usb into tv

go to settings

go to about

go to software update

click local update

it should find the update and install automatically