Hey all,

I bought a 65" 4K Phillips TV a couple months ago. Over the last couple days I've had an audio issue occur while watching movies. When the audio in the movie gets a little bit quieter, the audio will cut out completely until whatever is happening in the movie gets louder (like someone talking or music getting louder).

This started happening while I was streaming a movie through my Xbox one. Then it was happening while we were watching a DVD through the Xbox one. So we changed out the HDMI, still happened. Then we switched to the PS4, and still happened.

I tried all 3 of the HDMI ports on the back, and it happens with all of them. I can't find anyone else that sounds like they have this problem. The audio only cuts out completely when whatever is happening in the movie is quieter than normal. It's still super annoying.

I just did an update to the TV to see if that fixed it, and it didn't.

Any suggestions?

Thanks