Philips 55PUS6561/12 bootloop

by Iosif85

Hi everyone,

I own this TV since ~4 (definitely 3) years ago.

Somewhere in the first months it started to exhibit bootloop (power led would start blinking and after the Android Logo it would start again instead of going ahead and actually starting). Searched on google, found a firmware on a german site (I think) flashed it, no more issues after.

Since then I kept it up to date with all the official updates that Philips pushed throughout the years.

Last night around 1 AM started again out of the blue. I was watching Netflix and it froze and then wasn't able to boot anymore.

This time no more warranty so the problem is really serious.

I tried to flash the latest firmware that I have found on Philips website. I tried 2 versions (international one found on a forum |autorun_QM163E_000.026.068.000.upg|and the Romanian one as I leave in Romania) without any success. The RO (55PUS6561_12_fus_ron.zip) one is flashed successfully but the TV still doesn't boot.

Around 3 AM I gave up and I left it unplugged until 9 AM when I started again (search, download, copy on the USB drive, fail, repeat).

I tried to use a wipedatatool_QM16.3ELA in various formats (zip and upg), these are not even running. Various error messages and in the end the installation is aborted.

From time to time it goes into recovery by itself as it would acknowledge the fact that it needs some kind of help.

Tried to clear the cache, ran without issues, but still no luck.

As both me and my wife are working from home in this crazy period of time, my daughter is the most impacted as she would watch Youtube on it from time to time (now she has the phone that I usually try to avoid). I am thinking to call Philips Customer Care Monday morning and I hope that although my warranty went down the drain they will be able and willing to offer a solution.

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Can anyone give me some help ? I am fresh out of ideas.

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Details of the TV

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Some of the messages displayed when trying to flash something.

trlef19

What about a reset?

kylezz

Did the boot loop happen before trying to update? Nevermind, yeah, it's a hardware issue, most likely the eMMC storage started to give lots of errors so you need to contact a Phillips repair shop to replace the TV's motherboard.

Iosif85

I posted the behavior on YouTube:

Philips 55PUS6561 Bootloop

I had a chat with Philips consumer care, they appeared to be genuinely interested in helping by emailing some instructions. But the instructions were on how I should perform a hard reset from the menu. When I said that I cannot access anything they sent towards a repair center. Now I am waiting for their call as they have an online schedule platform.

Iosif85

Thought to post the resolution of this issue, maybe helps other people too. I've sent the TV in the service recommended by Philips. Initially they wanted to replace the motherboard, when they heard that the warranty is expired they told me that they will look for alternative ways to fix it. It appears that it was something wrong with the Wi-Fi chip, which caused the bootloop. In the end my TV works again and I only paid around 50$.

ttran857

Next time just disable the update, if it works well, no point in updating the firmware. I had a Nexus 5, i used it for 2 years. One of the update put it into bootloop, and i had to throw it away