Hello,

Not sure why original post was deleted earlier by a Mod but I got some new answers and update on my case.

I bought the Verizon Steam TV - I love it - it's great and definitely better than the mibox s. However, my issue started when the remote that came with it lost communication with the stream TV. I am not able to pair it back no matter what I do.

After 2-3 total hours of phone calls with Verizon support, they just suggested for me to return it for full refund. Their support team is abysmal.

There is no way for this device to enter into Recovery Mode to do a hard reset. Factory defaults can only be done while in the interface. There is no hardware reset button or pinhole.

I tried all possible key combination (like in the Mibox S) to hopefully enter recovery mode during boot up - NO LUCK.

So just be aware before you buy this -- if your remote lost the pairing or it got eaten by a dog .. you have a brick on your hands. Them sending a new remote won't do anything.

This is one hell of a product flaw.

On top of that, I will be returning this device will my email, plex, disney+,amazon video,netflix, and more accounts logged in as myself since I can't factory reset it before I send it. They better not use it!