Hey,
I had a problem with hdmi arc between couple of devices, so I decided to write philips support. So I did. They practically ignore me, last email I received was automatic reply that my case is "updated"
Also, support web page is really messed up, smells like they don't want to be troubled. Maybe they acknowledge that philips Android TV is really, really filled with bugs.
Who can help me to contact them, my jbl bar 5.1 have hdmi arc problems, simply saying, it turns on by itself over time.
I bought a Philips soundbar for my Philips TV. I could never get it to a) lipsync correctly on all channels; b) not mute for the first half second after a short period of silence; c) turn on within ten seconds of the TV turning on.
I tried ARC and optical settings.
I've since realised that the Philips TV is a pile of junk, and I removed the soundbar. Now I get consistently tinny sound from every channel, but at least it works.
Philips support couldn't even understand my issue and just kept stringing me along until I eventually gave up.
I won't buy another Philips TV; ambilight isn't that good. Saying that, I doubt I'd buy another Android TV, no support from GOOGLE Play for 4k HDR? Just one of many times Google drops the ball.
No company ever helps in these cases. Trouble connecting A to B
A: You should contact B support B: You should contact A support
Its always like that for finance, tech, everything!