Issues with Amazon Prime and Bluetooth on an AndroidTV

by Korbben21

Has anyone had issues watching videos on Amazon Prime while having Bluetooth headphones connected to your TV?

I have a Hisense H9F that recently just got the update that added the prime app and for whatever reason it won't play any titles while they are connected. The app gives me the "oops, something went wrong, try again later". As soon as I disconnect the headphones, the video will play.

Only reason I figured out that was the issue is I read a post on the amazon forums where someone with a Sony running Android TV had the same issue with Bluetooth (with no answers).

Only workaround I've found, other than not wearing headphones, is casting to the TV from the prime app on my phone.

Max_Roc

Experienced this in the past. The fix was changing an audio setting which i cannot recall exactly which one. Might have had to turn off dolby audio.

tlamere

I can't even get prime to let me log in to any of the apk's.

Ljac-05

I have the same issue. Trying to find fix. Have you had any luck. I’m on a hisense h8f