I have a Sony XBR-85X850G running the May 2019 update firmware 6.2510 (the latest version).

For a little over a month now, when I watch contents on either the ESPN app, Netflix or HBO Now, or sling TV, the picture pauses for about 1 to 3 seconds (the sound keeps playing) and resumes playing by itself.

It happens randomly and mostly after it's been playing for at least 10-15 mins.

I have contacted Sony, Netflix and ESPN. And based on their advice and what I have read online, I have reset my router, power reset my TV, cleared the cache, data, uninstalled and reinstalled those apps. I have even factory reset my TV.

However, the problem still persists.

The TV is connected via Wi-Fi. The router is right next to my TV. My internet speed is 1 gbps. Plugging it via an ethernet cable doesn't solve the issue. Quite frankly, I don't have a network issue.

I'm running out of options and having a video pausing randomly out of nowhere when I watch something gets on my nerves.

I never had any problem like this on any other brands of TV. This is my first Sony TV. And quite frankly, it's really crappy. Can't stream any videos without the picture freezing.

Thank God I have my Roku Streaming Stick+. The apps work flawlessly on it. Now, I'm just streaming on my roku.

Please provide some help!

Has anyone gone through this and fixed it?

Suggestions to fix this problem are more than welcomed. Thanks in advance!